Fellow Fujifilm GFX100 shooter Marcello informed us at our Fujifilm GFX facebook group here, that Fujifilm USA is offering 2 years warranty on those Fujifilm GFX100 affected by the vertical grip control lock issue.
I got my GFX 100 yesterday, super excited, loving the ergonomics of the body. I don’t think it’s to big, honestly feels great in my hand. Unfortunately it’s in the range of affected cameras so I will be sending it in to Fuji to get fixed. I spoke to Steve today at Fuji who is always awesome and said on top of a fast turn around time 2 days we receive a 2 year warranty.
He also said it can be sent in anytime within the first year! Which is good because I am shooting a one of a kind custom car on Monday.
I love Fuji service and the care they have for their customers.
The service is at no extra charge, of course. So if your GFX100 is affected, you get 2 years warranty.
Make sure to check out the serial number of your GFX100 to see if yours is included in this service.
Fujifilm Support Hotlines:
Camera Repair EAST: 1-800-659-3854
Press 33 for Parts
Press 34 for Repair
Camera Repair WEST: 1-800-326-0800
Press 3 for Parts and Repair
The GFX Community