Customer Service Compared: Fujifilm keeps up with Canon, Sony is Worst – How Good is the Fuji Service in Your Country? (POLL)

Tony Northrup investigated in a poll, which camera service is the best. The results:

  1. Olympus: 90.5% satisfaction
  2. Canon: 84.6% satisfaction
  3. Fujifilm: 84.6% satisfaction
  4. Nikon: 80.5% satisfaction
  5. Sony: 70.6% satisfaction

Speaking of Fujifilm service…

I am curious to know how satisfied you are with the service in your country.

According to feedback I got so far, I have the impression that the service in UK is probably the best in the Fujifilm world. But I also hear stories that are pretty frustrating coming from other countries.

In order to let Fujifilm know, I decided to launch a poll, which might help them to see, where there is still room for improvement.

Of course I can’t include all countries, so I will select the top 10 countries amongst FujiRumors readers.

NOTE: I have just been informed that Fuji professional service (FPS) has been launched also in Australia. Register here

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Commlite CM-EF-FX Firmware Update 1.21 released

Commlite CM-EF-FX Smart AF Adapter firmware update version 1.21 has just been released.

  • Bug Fix: Fixed blackout and improved stability when using X-H1, X-T3 and X-T30
  • Operation stabilization and focus accuracy have been improved for some sigma lenses

Download links:

Amazon Purchase Link:

List of smart adapters available for Fujifilm X mount

FUJIFILM GFX 50R and X-T30 crowned Winners at the 2019 TIPA World Awards

 

Tipa Awards 2019

We already questioned a few times, if these awards make sense, by disclosing how the award business works. But for some reason many Fujifilm X and GFX still rejoice when they read about Fujifilm winning an EISA, TIPA or whatever else award.

So I don’t want to be the spoilsport here, let’s just ignore it all and rejoice once again :).

Oh, and btw, don’t take any award seriously, that does not assign a price to the stellar FUJIFILM XF 200mm f/2 R LM OIS WR.

Here are all the winners:

Cameras

Lenses

Other Awards

The Fujifilm winners:

  • X-T30
  • GFX 50R

Press Release

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Fujifilm Factory Visit: Manufacturing Fujinon XF Lenses and Fujifilm X/GFX Cameras

Pixel Village visited the Fujifilm factory in Japan. Above you can see the video, which I will let you start at minute 2:30 (the moment they enter the factory). Here are some info we get from the video:

  • 70 Fujifilm GFX 50R are assembled in an 8 hour shift
  • the leather fixing on the Fujifilm X-H1 took the Japanese worker 1 minute and 50 seconds
  • you see the red badge XF lens assembly line and manual lens elements alignment
  • some stuff was not permitted to be filmed, such as robots putting lens mounts together
  • they were surprised how much technology, work and passion is behind something that we take for granted
  • at the end Fujifilm asked in a feedback session what they could improve in their quality standards, but it would be like if the sun would ask how to make light

Down below you can see some screenshots from the video.

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