Apology and notice for non-enclosed warranty for digital camera “FUJIFILM X-T4” accessory “Vertical battery grip VG-XT4”
FR-NOTE: google translated via official page of Fujifilm Japan, hence might apply only to Japanese market, hence be relevant for Japanese FujiRumors readers
May 1, 2020
FUJIFILM Imaging Systems Co., Ltd.
We would like to thank you for your continued patronage of Fujifilm products.
It has been revealed that the “Vertical Battery Grip VG-XT4“, which was released on April 28, 2020 (Tuesday), was shipped without a product warranty.
Vertical position battery grip VG-XT4
Therefore, we will support the following for this product.
[If you request free repair within 1 year after purchasing the vertical battery grip (* 1)]
- (1) When the vertical battery grip (* 1) and digital camera (* 2) or digital camera lens kit (* 3) are purchased at the same time
- We will support you if you show the camera body warranty of the digital camera “FUJIFILM X-T4” to our repair window.
- ② When purchasing only the vertical battery grip (* 1)
- We will do our best to provide you with a receipt showing your purchase history or a copy of your receipt at our repair service.
[When requesting the product warranty for the vertical battery grip (* 1)]
We will send it to the designated address by mail, so please contact the following support center.
* 1 Vertical battery grip “VG-XT4”
* 2 Digital camera “FUJIFILM X-T4”
* 3 Digital camera lens kit “FUJIFILM X-T4” “XF16-80mmF4 R OIS WR”
We sincerely apologize for causing any inconvenience to our customers.
We will make further quality control and strive to prevent recurrence.
- X-T4 in USA: BHphoto / AmazonUS / Adorama / FocusCamera
- X-T4 in EU: AmazonDE / CalumetDE / WexUK / ParkcamerasUK / JessopsUK / AmazonUK / PCHstore
- BC-W235 Dual Battery Charger: BHphoto / AmazonUS / Adorama / Focuscamera
- NP-W235 Battery: BHphoto / AmazonUS / Adorama / FocusCamera
- X-T4 Vertical Grip: BHphoto / AmazonUS / Adorama / Focuscamera