Fujifilm GFX Eterna 55 Accessories Released

The Fujifilm GFX Eterna 55 is getting support from a bunch of companies with several accessories for it.

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Think Great Customer Service Is Dead? Fujifilm Proves Otherwise

A long while ago a reader sent me an article published at The Guardian called “Believe it or not, some companies still put their customers first!”

The article noted that customer satisfaction has fallen to its lowest point in years, yet highlighted a handful of companies that still go the extra mile when it matters most — and Fujifilm was among them.

Here is what a fellow Fujifilm X-T5 shooter from Redditch (UK) had to say about Fujifilm customer service:

“I took a tumble on holiday and broke the screen on my new Fujifilm X-T5 camera. Fuji delivered a post-paid box for me to return the camera so they could assess the repair cost. I was then emailed to say that Fuji had replaced the screen at no cost, and were returning the camera, again at no cost to me. I was expecting major delays and a large bill. Fujifilm have revived my faith in corporates

To be fair, my impression is that Fujifilm’s customer service can vary depending on the region. For example, I consistently hear excellent feedback about Fujifilm UK and several other countries. At the same time, I’ve also received — and shared in past articles — some critical reports from other regions.

That’s why I’d like to open the floor to all of you: let’s collect our experiences with Fujifilm service from around the world. Tell us about the times things went smoothly, and also about the times they didn’t. Hopefully, Fujifilm will take note and use this feedback to raise the bar wherever improvements are needed.

As for me, I’ve had to use Fujifilm service only three times:

In all three cases — two under warranty and one outside of it — I never had to pay anything, and the turnaround was fairly quick.

But now it’s over to you. Share your own stories, good or bad.

And if you’d like to read the original Guardian article that sparked this discussion, you can find it here.

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Iridient adds Fujifilm X-E5 and GFX100RF Support

The new version of Iridient has just been released.

It comes with several improvements and bug fixes.

Also relevant for Fujifilm shooters is support for Fujifilm X-E5 and Fujifilm GFX100RF.

You can check out all details at the Iridient page here and download here.

Fujifilm Instax MINI 12 Holiday Bundle Launched

The Fujifilm Instax Mini 12 instant film camera holiday bundle is now available for pre-order at BHphoto.

Key Features

  • Accepts INSTAX MINI Instant Film
  • FUJINON 60mm Lens with Selfie Mirror
  • Automatic Exposure and Automatic Flash
  • Dedicated Selfie/Close-Up Shooting Mode
  • Optical Viewfinder
  • Two AA Batteries
  • Includes 10-Pack White Border Film
  • Includes Tote Bag and Sticker Sheet
  • Includes Printed Mini Photo Album
  • Includes Idea Book