Customer Service Compared: Fujifilm keeps up with Canon, Sony is Worst – How Good is the Fuji Service in Your Country? (POLL)

Tony Northrup investigated in a poll, which camera service is the best. The results:

  1. Olympus: 90.5% satisfaction
  2. Canon: 84.6% satisfaction
  3. Fujifilm: 84.6% satisfaction
  4. Nikon: 80.5% satisfaction
  5. Sony: 70.6% satisfaction

Speaking of Fujifilm service…

I am curious to know how satisfied you are with the service in your country.

According to feedback I got so far, I have the impression that the service in UK is probably the best in the Fujifilm world. But I also hear stories that are pretty frustrating coming from other countries.

In order to let Fujifilm know, I decided to launch a poll, which might help them to see, where there is still room for improvement.

Of course I can’t include all countries, so I will select the top 10 countries amongst FujiRumors readers.

NOTE: I have just been informed that Fuji professional service (FPS) has been launched also in Australia. Register here

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Adobe is Confused and Promotes Faster Tethering on Nikon Cameras with a Fujifilm X-T20 :)

There is a bit of confusion at Adobe, who, with the launch of Camera Raw 11.2, promotes faster tethering on Nikon cameras using a Fujifilm X-T20 :). Check it out here.

And speaking of PR that goes wrong, back in 2016 Nikon used the Fujifilm X100 on posters to promote the “Nikon heritage”.

Or maybe… is this just another sign that Fujifilm is acquiring Nikon? ;)

On a more serious note, the latest Adobe Camera RAW updated introduced a new “enhanced details” features, which also improves X-Trans file rendering. Huge feedback in the following three articles:

  • click here – First Looks at ADOBE’s New Enhance Details Feature for Sharper Fujifilm X-Trans files
  • click here – ADOBE Improves Detail Rendering for FUJIFILM X-Trans RAW Files in Camera RAW 11.2
  • click here – Fuji Users Beware, Wormy Artifacts Fixed?

nikon fuji

 

Tony Northrup Color Sciene Comparison: Fujifilm vs Canon vs Sony vs Nikon – “Fujifilm Most Hated Brand. Sony Wins, Fuji Second”

Color Sciene

Tony Northrup launched a poll, where people voted which images they considered had the best colors.

He starts off analysing, if we just think a certain camera has the best colors because of brand loyalty.

So what he did is the following: sometimes he labeled pictures with numbers, and sometimes he put the fake brand names on the same images that don’t even match up to the pictures.

The results:

  1. Canon has the highest brand loyalty. Canon users picked an image 3.1 times more likely if marked with “Canon” than with a number, even though it was not a Canon image
  2. Sony 2.2x
  3. Nikon 1.5x
  4. Fujifilm 1.4x – the lowest brand loyalty. Tony says “maybe Fujifilm users are the most rational people

92% of people picked a different image when numbered or marked with brand name, showing that there was no consistency.

Interestingly, the most popular image when it was numbered (the Nr.1) suddenly became the least popular, when Tony wrote “Fujifilm” on it, even though it was exactly the same picture. It seems there is a lot of hate for Fujifilm by Sony, Canon and Nikon users out there.

Tony speculates that this is because Fujifilm users tend to be the meanest of all and can be very hostile, and kind of give “the whole brand a bad name“.

On the contrary, Fujifilm users downvoted only Sony, and not Canon and Nikon, which tells us about the brand rivalry.

Then back to the colors. He says “fake colors” are ok. People don’t upvote the most realistic colors, which is normal. In one example, the Nikon got the colors completely wrong, much to warm, and people voted it the best.

Color science is overblown, because if you see pictures individually, they are just fine. But photographers tend to compare.

White balance is more important than color science. When he adjusted white balance in post, results where much more balanced.

Tony says he adjusts colors in post anyway, so he never really cared much about “color science”.

The results for the best colors:

  1. Sony (1,336)
  2. Fujifilm (227)
  3. Nikon (-518)
  4. Canon (-605)

Read also

  • fujirumors.com – Sony A9 Vs. Fujifilm X-T2: Who Has Better Colors?
  • fujirumors.com – Fujifilm X-T2 vs Nikon D500 Shootout: Fujifilm X-T2 Wins Overall… and The Fuji Colors Rock Again (at Least For Me)
  • fujirumors.com – The Great JPEG Shootout by TheCameraStoreTV

NOTE – Film Simulations Anyone?

I hope I will not pass for hostile and mean if I point this out, but what about film simulations?

Fujifilm is renown and loved for its color science, not because they created the universal profile that is best for everything, but because they offer the film simulations, which are created to give the best results in different shooting situations or to create a certain mood. Velvia for landscapes, Astia for skin tones, Acros for black and white, Classic Chrome for a vintage touch and when the story should stand out more than the colors, Sepia for nothing ;) etc…

And while I get the point that you can change colors in post, if the camera itself offers you a great starting point, then you simply have less work to do in post, which can save you a lot of time. We should not underestimate the value of passing less time on the computer editing images ;).

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Fujifilm Claims to be Worldwide Nr. 2 in Mirrorless Market and Fujifilm GFX 50S Firmware Update Details in English

Fujifilm GFX

The Spanish site Fujistas was at the Fujifilm GFX 50R launch event. They wrote about it on their blog here (translation), and amongst the others, they shared the following tidbits:

  • Fujifilm claims to be worldwide Nr.2 mirrorless camera manufacturer
  • they demonstrated the crop capabilities of the Fujifilm GFX 100 Megapixel camera and they were extremely impressed

If Fujifilm’s statement is correct, then Fuji surpassed Panasonic and Olympus, and, considering also DSLRs, they are now 4th behind Sony, Nikon and Canon.

Also, a few days ago we shared some Chinese Fujifilm media slides that showed us the details of the upcoming firmware update for Fujifilm GFX 50S. However, we struggled a bit with the translation.

Now Fujistas shared the English version of the slide (see above). The firmware update for Fujifilm GFX50S will bring the following new functions:

  • 35mm Format Mode with GF lens and Fujinon HC lenses
  • Quick Eye-sensor response for Finder
  • Simultaneous delete for RAW and JPG
  • EVF/LCD White point color customization

Fujifilm GFX 50R BHphoto, Adorama, AmazonUS
Fujifilm GFX 50S: BHphoto, Adorama, AmazonUS

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NIKON Shooter About FUJIFILM: “Fujifilm’s Passion is Evident or They Could Never have Produced Something Like the X100F”

Fujifilm X100F

Did you invest in DSLR’s or any other non-Fujifilm system?

Well, then let your fingers from the Fujifilm X100F, since the perfidious Fuji Guys conceived this camera as the “gateaway drug” into the X world.

In fact, I often hear of Nikon or Canon shooters, who just got and X100F as a secondary camera for everyday shooting. But once they felt the pleasure, inspiration and quality of shooting with Fujifilm, they started to buy an X-Pro2, or an X-T2, a few lenses, and ended up ditching their DSLR system completely.

Today we report about another hardcore Nikon shooter, who made the error to get an X100F as a secondary camera: very popular youtube photographer The SnapChick.

She says about the X100F:

  • She tried the Nikon DF, which never fully embrace its inner “analogueness”
  • X100F hits the sweet spot between old school feel and modern features
  • X100F solidly build and  super clean, classic design
  • it’s all about the basics
  • intuitive menu. Coming from other brands, she felt like she already knew how to use 90% of the functions without needing the menu or manual
  • Sony mirrorless felt like a computer for her, but Fujifilm is doing it right
  • she liked to use film simulations a lot
  • this was the first time in a long time, that she was excited to look at photos later on
  • she thought that the X100F would make an occasional guest appearance in her camera bag, but after a couple of months with “this gem” and the Fujifilm X100F was almost always in her bag, and often no other camera
  • high quality images that rival anything else out there
  • Fujifilm’s passion is evident, or they could never have produced something like this, where the features and the functions are so well geared to help you do that one thing really well: capturing great images with the least distraction while giving you full creative control

I doubt she will end up ditching their Nikon system, since most of her followers on youtube are Nikon shooters. But it’s nice that she captures in words so nicely what’s about to be a Fujifilm X shooter: enjoying the pictures just as much as the process to take them.

Check out the full video Enjoy Photography Again! Fuji X100F Review at The SnapChick Youtube

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Fujifilm X100F: BHphoto, Adorama, AmazonUS, Focuscamera